Category — General

The company I am talking about will remain nameless, as my article is more on the importance of keeping customers/clients informed as to what is going on – especially when they are paying for your service.

NOTE:  It has always been my understanding that when one signs up for a “trial period” that trial period is to ENTICE the customer to STAY ON and to demonstrate how the service IS ESSENTIAL to them.  Recently I have had an experience quite opposite to what one would expect.

I recently signed up with a brand new service.  It was not until I actually signed up and paid the money for the 30-day trial that I found out the service was “still in beta!”  For sure… had I known I would not have bothered and would have waited until the service went live – for real!

The company running the service is obviously experiencing some major problems.  However, instead of informing their founding/charter members they are just ignoring them.  Support tickets go unanswered, and everyone is sitting in darkness wondering what is going on.  In my case my service is NOT working so I really can’t do anything. 

As my 30-Day Trial draws to an end, I am hanging in to see if things change.

MY POINT…  When you are running a company/service, or whatever… It is ESSENTIAL and common courtesy to keep your customers informed.  People can be more understanding than you would think!  Customer Service SHOULD BE #1 with any company, no matter what!  Those that forget their customers will pay the price in the end.

MY MOTO… “Things happen, it is NOT the things that happen…  BUT THE WAY THEY ARE SOLVED!” (ignoring your customers, new or old, is NOT solving anything!)

Posted by Roz Fruchtman / Blog Views By Roz

I’ve come a really long way since I started “living a life of gratitude” instead of regret and bitterness at what I did not have or missed in my life.

A small example:  Last night I went to the variety drug store.  An item I wanted had been out of stock the day before (while being on sale).  I was given a raincheck and told to come back the next day as there was a possibility it would be in. 

Being out for my daily walk I decided to stop in to have a look.  Lo and behold – after searching all over – behind some other boxes there was “my item!” 

BEFORE:  I would have said: “They ONLY HAD ONE!”

NOW:  I said:  “One is better than none!”

I bought my product, continued my walk and went home grateful I had at least one.  (AND… I still had my raincheck to come back for more when they were in stock!)

It’s such a small thing/example, but I felt I wanted to share it.  It is significant to the way I live my life today.  A much happier and contented life – AND… more productive too!

SIDE NOTE:  IF I learned nothing else from Tony Robbins, the one thing I will always remember is:  YOUR PAST IS NOT YOUR FUTURE!  That one statement freed me from the baggage I lugged around for almost 60 years!  I have since learned to draw on my past to make things better for others through my eCard designs.

Remember… Be good to yourself!  YOU deserve it!

Posted by Roz Fruchtman / BlogViewsByRoz.com

I can’t even believe this as I am writing it.

I have been a customer of IDT.net for two or three years.  I asked about phone books today and was told – after a long wait on hold – they DO NOT have phone books and that “I should look in the White Pages to find a place where to order!”

I asked what to look under and the IDT representative said she did not know.

I am still on hold.  She is finding out now…

Ok, I’m back… I was told to call the Yellow Book at: 1-888-266-5765.  I was told the phone books would cost from $6.00 to $150.00.  This information came from the IDT representative. 

Imagine having phone service with NO PHONE BOOKS!  What next.

Check out my April 27, 2007 post about IDT and the Fraudulent $.99 Paperless Phone Bill Charges.

Posted by Roz Fruchtman / BlogViewsByRoz.com

Check it out… Scott Kelby, Photoshop Guru and President of NAPP / National Association of Photoshop Professionals was on the FRONT page of USA Today last week. (5/8/2007)

http://www.usatoday.com/tech/products/2007-05-08-kelby-photoshop_N.htm

Here is the comment I left:  (I meant it all!)

Roz_Fruchtman wrote: 2d 2h ago

Eric Lofholm is a Master Sales Trainer.  I have been a student of Eric Sales Protege Program for 2-3 years now.  It’s been such fun that I totally lost track to be honest of the amount of time.  All I know is, I attend as many of the Thursday Evening Weekly Calls as I can.  It is one of the few constant’s in my life and has given me support and encouragement whether I needed it or not.

As we all know…  In the scheme of things there are always those who will tell us how we CANNOT DO something.  Eric Lofholm is the opposite… Each week he recognizes all of us for attending the call, listening live in-the moment, or listening later via podcast. For me… Eric’s calls have become an essential part of my life.

For me… Two of Eric’s most helpful philosophies are:

1) Stay In The Conversation – to me this one is for consistency and motivation

2) Everything Counts – to me this one concept helps me accomplish huge goals – one baby-step at a time

Last Thursday, May 10, 2007, Eric Lofholm’s Sales Protege Call covered Goal Setting.  Eric shared his 10-Step Goal Setting Process 

In the spirit of the Internet, Giving Back and the Universe… Eric asked us to “pay it forward” and share it with at least THREE (3) People.  I said I would do one better… I would share it with the entire Internet by posting it here: (When people help me I am more than happy to let the world know it.  Just knowing Eric Lofholm and being a recipient of his expertise, kindness and generosity I have become a better person.  It is absolutely true what they say:  “WE LEARN BY EXAMPLE!”

NOTE:  I believe Eric even said we did not even have to say it came from him.  I am doing this because I feel credit should be paid where it is due.

Eric Lofholm’s 10-Step Goal Setting Process

1) Think about what you want and write it down.

2) Decide exactly what you want and write it down.

3) Look at your goal and make sure it is measurable.

4) Identify the reasons why you want your goal and write them down.

5) Decide on exact date you want to accomplish your goal and write it down.

6) Make a list of action steps to accomplish your goal and write it down.

7) Create a plan from your list of action steps and write it down.

8) Take action

9) Do something everyday.

10) View, visualize, and speak your goals daily.

To learn more about Master Sales Trainer Eric Lofholm please visit:
Eric Lofholm International Incorporated / http://www.EricLofholm.com

Posted by Roz Fruchtman / BlogViewsByRoz.com